Shipping Policy

1. Introduction and Commitment

At Ligrowtee, we understand that modern wall art is more than just decoration—it is an expression of identity and aesthetic precision. Our commitment to excellence extends beyond the digital canvas to the physical delivery of your order. We have designed this Shipping Policy to provide absolute transparency regarding our logistics, ensuring that your journey from selection to installation is seamless, predictable, and professional.

This policy outlines the rigorous standards we maintain for order processing, transit durations, and delivery protocols. By placing an order at ligrowtee.shop, you acknowledge and agree to the terms stipulated herein.

2. Order Processing & Shipping Timelines

To ensure the integrity of our modern wall art, every piece undergoes a quality control inspection before being prepared for dispatch. We operate with high-tier logistics partners to maintain a consistent delivery schedule across the United States.

Note on Cut-off Times: Orders placed after 5:00 PM EST on Friday, or during the weekend, will begin processing on the following Monday morning. We strictly observe these timelines to ensure the highest standards of accuracy in our fulfillment center.

3. Shipping Rates & Cost Structure

Ligrowtee adopts a transparent, flat-rate shipping model to ensure there are no unforeseen costs during the checkout process. Our shipping fees are calculated to cover premium packaging materials designed to protect fragile art pieces during transit.

The shipping fee is applied per order, regardless of the quantity of wall art pieces purchased, allowing our customers to curate their galleries with a predictable investment in logistics.

4. Delivery Services & Tracking

To guarantee the reliable delivery of our modern wall art, Ligrowtee partners with leading national carriers. Depending on your geographical location and the dimensions of the artwork, your package will be handled by one of the following providers:

• USPS: Utilized for standard residential deliveries.
• UPS: Utilized for larger canvas formats and expedited logistics.
• FedEx: Utilized for high-priority or fragile-handling requirements.

Tracking Your Art: Once your order has been handed over to the carrier, a Shipment Confirmation Email will be sent to the address provided during checkout. This email will contain a unique tracking number and a direct link to the carrier’s portal. Please allow 24 to 48 hours for the tracking information to synchronize and reflect the first movement in the carrier’s system.

5. Delivery Conditions and Address Accuracy

Ligrowtee is committed to delivering your art to the correct destination. However, the accuracy of the shipping information is the responsibility of the customer. Please review your shipping address meticulously before finalizing your purchase.

Incorrect Addresses

In the event that an incorrect address is provided and the package is returned to Ligrowtee, the customer will be responsible for any additional shipping costs incurred for re-delivery. We cannot redirect packages once they have left our fulfillment center.

P.O. Boxes and APO/FPO

We do deliver to P.O. Boxes and military addresses via USPS; however, please anticipate a potential 2-day extension in transit time due to the specialized handling required for these locations.

6. Damages, Loss, and Delivery Issues

Modern wall art requires careful handling. While we use reinforced packaging, we recognize that transit mishaps can occur. Ligrowtee assumes responsibility for your order until it is marked as “Delivered” by the carrier.

Items Damaged in Transit: If your art arrives with visible damage to the packaging or the piece itself, please take high-resolution photographs immediately and contact us at support@ligrowtee.shop within 48 hours of delivery. We will initiate a claim with the carrier and arrange for a replacement at no additional cost to you.

Missing Packages: If your tracking status indicates “Delivered” but you have not received the item, please check with neighbors or building management. If the package remains missing after 3 business days from the delivery date, contact our support team for assistance.

7. Customer Support and Store Information

Our dedicated support team is available to assist you with any shipping inquiries or concerns. We pride ourselves on timely communication and professional service.

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